Improved control of business processes

The ING Group is one of the world's leading financial corporations, offering banking, insurance and asset management services to more than one million customers worldwide. ING is represented in Spain through its network of offices and more than 2.500 franchised insurance and investment agencies. With a complex infrastructure and a growing business, demanding audits and multiple services to monitor, they needed a more efficient monitoring solution.

Every day operations
Jordi Bueno Molpeceres, IT Systems manager at ING Spain, faced a very common problem in day-to-day operations. Even though he had various monitoring tools to fall back on, none of these tools were sufficiently heterogeneous, multi platform, proactive or powerful to control ING's business services from a global perspective. They were merely tools and did not offer any real solutions.