Services too critical to ignore
Many of the tools ING used were low cost, open source or developed internally. None of them made ING feel comfortable enough that they could ensure the highest service levels that ING was seeking. “The tools did not deal with the IT department's needs in a satisfying way and worst of all, they were not geared towards Business Services monitoring but instead focused on isolated technical components.”, comments Jordi Bueno, “We needed agility, to find out about a problem before the end user did”. “VISUAL Message Center met all our demands and even added a Service Level Management to control whether objectives are met for every monitored service”.

Monitoring frameworks are generally so complex and cumbersome that it is hard to reach a level of autonomous management, even after months of implementation and training.

Download de volledige business case van ING